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Customer Relationship Management
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We have built complete, customer-centric e-business Customer Relationship Management (CRM) solutions for a number of the world's leading companies like Samsung Electronics India Information & Telecommunications (SEIIT) and Swire Properties, Hong Kong. A solution that leads to satisfied and loyal channel partners and customers with competitive advantage and higher profits.
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With custom-built CRM, your people, processes, and information are seamlessly connected with dealers, distributors and customers - throughout the entire value network - creating customer-value leadership through:
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Innovative customer-focused products and services
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Superior customer-centric processes
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Lasting, profitable customer relationships
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Consistent Information Across All Touch Points
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Our solutions have been adopted in diverse industries including Manufacturing, Consumer Durables,
Defence/Security, Automobiles, Retail, Printing and Publishing, Television Channels, Telecom, Pharmaceuticals, Tourism, Insurance, Transport & Logistics.
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We have created Integration Tools that enables you to interact with customers no matter how they contact you -- by telephone, fax, e-mail, or Web site. And you can use the CRM features with mobile devices such as laptops, cell phones, and PDAs. What's more, it gives your people role-based access to market data, analysis, applications, and more. So employees in marketing, sales, service, and management have the information they need to build customer relationships.
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Operational, Analytical, and Collaborative
CRM Operational CRM manages and synchronizes customer interactions in marketing, sales, and service. Analytical CRM helps you optimize information sources for a better understanding of customer behavior. Collaborative CRM lets you collaborate with suppliers, partners, and customers to improve processes and meet customer needs.
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Covering the Entire Customer Interaction Cycle
You're fully equipped to meet customer needs throughout all phases of the customer interaction cycle. From customer acquisition and multichannel sales to order processing and customer service. Our CRM solution brings together sales, marketing, service, and analysis - for competitive advantage and profitable growth.
Write to us if you need a demo for any of the following implementations we have done:
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Dealer Management System for Samsung Electronics India Information & Telecommunications
(http://www.seiit.net)
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Customer Loyalty Program for Swire Properties, Hong Kong (http://www.good2me.com)
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